Shipping Policy – Mesa Grills UK

Thank you for shopping with Mesa Grills UK. Below you’ll find details on how we ship and deliver your order.

Processing Times

• Orders are processed within 1–2 business days after payment confirmation.

• You’ll receive a confirmation email with tracking details once your order has been dispatched.

Shipping Rates & Times

• UK Mainland: Standard delivery takes 2–5 business days.

• Northern Ireland, Highlands & Islands: Please allow an extra 2–3 business days.

• European Union (EU): Shipping is available to most EU countries. Delivery usually takes 5–10 business days, depending on location. Shipping costs will be calculated at checkout based on your delivery address.

Order Tracking

Once your order has shipped, you’ll receive tracking information by email so you can monitor your delivery.

Customs & Import Duties (EU Orders)

Please note that orders shipped to the EU may be subject to customs fees, import duties, or local VAT, depending on the destination country. These charges are the responsibility of the customer.

Failed Deliveries / Incorrect Address

Please ensure your shipping address is correct at checkout. If a package is returned to us due to an incorrect or incomplete address, reshipping fees may apply.

Damaged or Missing Items

Please inspect your order on delivery. If your item arrives damaged or incomplete, contact us immediately at info@mesagrills.co.uk so we can resolve the issue.

Delivery Delays

We aim to deliver all orders on time, but delays can sometimes occur due to courier issues, customs checks, or circumstances outside our control. We’ll keep you updated if there are any unexpected delays.